Unified Communications and Mobility
A business necessity or luxury?
“Do we actually need more than phone and email? Unified communications (UC) is just a mishmash of communication methods and glorifying communication doesn’t make us work any better.”
Convincing employees across an organisation to embrace unified communications and mobility solutions is a real challenge. Raona excel at designing and deploying communication platforms that improve business productivity. We have been successful each time because we work closely alongside our customers to ensure near-perfect user adoption.
As the world’s most certified
Microsoft Gold Partner, we are competent with Microsoft communications solutions and integrating solutions with existing Microsoft set-ups. We also develop intelligent solutions for Windows Mobile, BlackBerry and iPhone.
Benefits of Unified Communications (UC)
With a single platform integrating traditional telephony, email, mobile devices, audio/video conferencing, instant messaging, mobile SMS, unified communications can deliver the following benefits:
A single number that follows the user by using rules-based call routing. This reduces the likelihood of missing critical calls and simplifies business continuity planning.
Contact and access information that is synchronised across all devices.
All messages including email, voicemail, SMS and instant messaging (IM) accessible from a single inbox.
Presence awareness, a real-time broadcast of your status, availability and modes of contact. This is particularly useful for keeping in touch with staff on the move or working from customer sites, overseas or at home.
Mobile devices especially smart phones have transformed working on the move or away from office. It is now very easy to have email, calendars, corporate portals and the Internet at your fingertips. Many businesses are also increasingly relying on mobile versions of CRM and KPI displays.